We believe that customer satisfaction is key to building long-term relationships with our clients.
When it comes to commercial cleaning, there are a lot of companies that offer services. So, how do you know which one to choose? Well, our customers love us because we provide quality services at a fair price. We always go the extra mile to make sure that our customers are happy and satisfied with our work.
For example, we’ve been fortunate enough to partner with Rob for a while now and keep his office building clean.
“MACC has always been a first-class operation. We have used them for several years to clean our office building in Lima and they have always been very dependable. During the start of the pandemic, they were available to answer any questions we had and followed through on every promise, and their employees are always looking for feedback to make sure we are happy with their services. It’s a great feeling knowing your offices will be super clean when you arrive every morning.”
One of the ways we make sure our partners stay satisfied is by making sure they are matched with the right teams and have a dedicated on-site manager. Nancy M. appreciated this very much.
“We partnered with Mid-American Cleaning Contractors at the end of 2019. The transition was very smooth, and their management team was here daily. Having an on-site manager has helped reduce my workload. It has been a very positive experience.”
Another thing that sets us apart from any other cleaning company is that we handle more than just your typical janitorial services. If you have a specific need that arises, we can handle it for you; from pest control to seasonal window cleanings. It’s something that our valued partner, Darrin greatly appreciated.
“Mid-American Cleaning Contractors will tackle more specialized tasks, from carpet shampooing, exterior window cleaning, and sanitizing, saving me the hassle of finding a different company to handle occasional jobs. Most importantly, I have never been anything less than completely satisfied by the work that Mid-American Cleaning company has done, so I confidently recommend them for all your office cleaning needs.”
Additionally, we know how important communication is to maintain a positive relationship. We provide you with monthly inspection reports and make sure we have an open line of communication with you in order to ensure that your expectations are being met and exceeded. It’s something that our partner Nancy was impressed with.
“The monthly inspections and reports have been helpful and informative. Very quick to respond and resolve any issues that arise. I have been very pleased with the consistent level of cleanliness in our facilities. I have also been more than satisfied with the level of communication.”
Ask yourself, how satisfied are you with your current contractors? Could there be an improvement in services that you’re not receiving? If you answered yes, it might be time to explore other options. We would love to speak with you and provide you with a consultation. Please contact us at 800-686-4597 or fill out this short form on our website.
